Freshworks

Consolidate your customer review management

Manage Trustpilot reviews from within Freshwork's customer service and engagement platform, Freshdesk.

freshworks logo

79% of consumers say that when a company responds to negative reviews and comments, it increases their trust in the brand.

The integration

Put reviews and customer feedback at the heart of your businesses to improve their customer engagement. Create a Freshdesk ticket each time a new Trustpilot review is posted. Reply directly from Freshdesk and responses will publish on the review in Trustpilot. Use the integration to manage all your reviews from Freshdesk without logging into Trustpilot or changing your existing customer service workflow.

This integration is developed and maintained by Spritle, a third-party web development solution.

freshdesk integration screenshot

Connect to Freshdesk

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1. Connect your accounts

From your Freshdesk Admin, find Trustpilot in the Apps section and follow the instructions to download.

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2. See reviews as Freshdesk tickets

New Trustpilot reviews will begin to appear as Freshdesk tickets.

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3. Respond to reviews

Read, reply, and manage reviews from within Freshdesk. Replies appear automatically in Trustpilot.

Read the full guide

Display great reviews on your store today

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