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Featured articles

review insights higher trustscore
Reputation Management
How AI can help you get a better TrustScore
Your Trustscore is given to you by your customers. It is an instant validation of your brand, of your product, and of your service. But the score needs to be earned and maintained, as it is an ever-changing representation of the experience customers have with your brand. And in order to maintain a high-score - one that can encourage new customers to come through - businesses need to be active and build loyal customer relationships that will translate into higher sales and better long-term revenue. To help businesses achieve success, Trustpilot has built a new AI-powered tool that delivers actionable insights from the emotional sentiment of both negative and positive reviews. But AI is just a tool, and businesses are those who need to collect feedback and act on it.
keeping customers happy
Customer Experience
How to keep existing customers happy & buying
__Retaining More eCommerce Customers by Changing Your Mindset__ More, more, more – drive more traffic, acquire more customers, and get those customers to spend as much as possible on your products and services. This sentiment around new customer acquisition permeates the e-commerce industry. But what if we slightly shifted the underlying idea here? What if we focused as much - if not more - energy on retaining customers as we do on attaining them? What if we could shift our strategies to create more loyalty among those whom we’ve already earned instead of over-investing or risking resources in trying to find so much new? I’m going to remind you of one of the cornerstones of marketing: your existing customer actually offer the ripest opportunities for further monetization. Retention, therefore, represents the most lucrative investment for savvy e-commerce teams looking to break away from the accepted status quo as we move further into 2019.
trustpilot helped a digital agency boost their client's converisons
Conversion Rate Optimization (CRO)
How Trustpilot helped this digital marketing agency boost their client's conversions by 22%
Epiphany was founded as a search specialist in 2005 and over the years, has helped to set a benchmark for search excellence in the UK, specialising in SEO, PPC, Display, CRO, Content and Web Development. The digital agency has supported a broad range of clients, helping them to benefit from new technologies in consumer search, expand into international markets and outcompete their peers online. In this case study, we’ll go through why [Epiphany](https://www.epiphanysearch.co.uk/) chose to partner with Trustpilot, and how they use reviews to grow one of their client’s marketing efforts. Furniture Choice offer stylish, quality furniture that everyone can afford. Founded in 2005, FurnitureChoice.co.uk is an independent furniture retailer. The company combines a deep knowledge of contemporary furniture manufacturing with first-class ecommerce expertise. [Furniture Choice](http://www.furniturechoice.co.uk/about-us/) turned to their agency, Epiphany, for support building their reputation and boosting their SEO efforts to improve traffic, boost conversions in some of their categories (dining sets, sofas, beds…), and turn more visitors into customers.
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Webinars and videos

leveraging reviews across channels
Social Proof
Marketing & Reviews 101: Leveraging your reviews across channels
Improve your online reputation
Reputation Management
Why Ignoring Your Online Reputation Will Cost You Time and Sales [WEBINAR]
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Paid and Organic SEO
Reviews and SEO: How do they work together? [WEBINAR]
Trustpilot circle
Collecting reviews
Circle of Trustpilot: How do I increase my response rate?
HolidayWebinarSnip
Collecting reviews
Holiday tips from Trustpilot
4 youtube videos
Collecting reviews
Everything you've ever wanted to know about Trustpilot
Power PPC rally
Consumer Insights
Power your PPC with the Voice of the Customer
Panel Discussion
Collecting reviews
A taste for reviews: Panel discussion
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Begin collecting reviews today
Free Trustpilot account
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Collecting reviews
What's new at Trustpilot? Product reviews
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Social Proof
Be part of the trends changing Private Label E-commerce
5 companies that need trust
Collecting reviews
Five types of companies that absolutely NEED to build trust to grow (but just don't know it yet!)

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