Reviews Happen: A Strategy of When and How to Respond
If you’re an online business, you need to create a rock solid strategy to handle reviews.If you don’t have one, facing a barrage of customer feedback can be overwhelming.
It doesn’t need to be. Simply, we have one main tip: respond to your reviews. Respond now.
If you’d like to learn all the best practices, tips, and tricks for responding to reviews, hop on to our webinar: “Reviews Happen: A Strategy of When and How to Respond.”
Our webinar will answer your most pressing questions:
Will responding to reviews improve retention? Can I actually save unhappy customers with a response? Can responding to reviews turn into revenue? Should I respond to positive and negative reviews?
Join and learn the easy steps you can take to masterfully respond to reviews, and leverage your responses to improve customer satisfaction and sales.
Marketing & Reviews 101: Leveraging your reviews across channels
In today’s consumer era, social proof has established its place in the customer journey and has started developing its importance at a rapid pace.
In fact, it's growing so fast that it has now become essential for companies to implement social proof into their omni-channel marketing strategies. Indeed, online customers feel much more comfortable purchasing from a store when presented with evidence that others recommend it.
That’s why in this insightful webinar, two Trustpilot experts share some key concepts that you can start implementing immediately in order to power your business forward.
Watch the recording today, and learn how you can share your customer’s voice across all channels, including social media, to boost confidence and reduce scepticism.
Be part of the trends changing Private Label E-commerce
Whether you call it ‘private label’, ‘white label’, ‘own brand’ or ‘store brand’, there’s a vast and exciting online market waiting to be tapped.
Established brands have been able to get by on little more than their reputation for years. We all trust that Coca-Cola is “the real thing”, we’re “lovin it” when it comes to McDonald’s and “Americans spell cheese K-R-A-F-T”, but private labels are gaining - fast. The economic downturn - coupled with some very good marketing - has helped these private labels brands establish a foothold on the street.
By why hasn’t this success transferred online? The internet should have created a level playing field, but the same big voices are just replicated online instead.
However, assuring trust and transparency through product reviews, is giving private labels the boost they need online, ensuring a fair fight with the big shots.