How Carphone Warehouse is Building Trust through Customer Experience
Retention isn’t a one time phenomenon. Don’t spend your time chasing down customers who cancel, or buy from you once and never come back. Take a proactive approach and provide customers with a sterling experience - and high retention rates will follow.
Learn best practices for implementing customer experience, on-going management of customer experience, and the future of customer experience, from the Carphone Warehouse Customer Experience Team.
A positive customer experiences leads to happy customers, increased loyalty, increased customer retention, positive word of mouth, reduced costs, and reduced risk.
But how can you measure your customer’s experience? How can you properly put yourself in your customers’ shoes?
Hear it from the horse’s mouth - as Carphone Warehouse gives step by step examples of how they navigated customer experience challenges to both beat consumer expectations, and provide them with “moments of delight.”
Whether you have a fully established plan for customer experience, or are just starting out, you’ll find our webinar, “How Carphone Warehouse is Building Trust through Customer Experience” extremely valuable. Enjoy!
Quick eCommerce Tips for the Holiday Season
This article was written by Olivia (Livvy) Marsh, our Customer Marketing Coordinator.
For online retailers, the holiday season is the biggest sales season of the year providing plenty of opportunity to increase traffic, improve conversion rates, and leverage customer feedback. But how can businesses ensure they’re doing all they can to make the most of these opportunities?
Throughout the entire customer journey - from search to sale - there are strategies you can implement to increase site visitors, reduce cart abandonment, and encourage customers to choose your business over the competition.
Circle of Trustpilot: How do I increase my response rate?
Thanks for tuning into the Circle of Trustpilot-- our video blog series brought to you by our Customer Onboarding Team. As the Trustpilot network continues to grow, our goal is to make sure that everyone can optimize the benefits of working with Trustpilot and collecting customer feedback.
Our goal is to provide you with tools, tips, and tricks to best take advantage of our service. Today’s video covers one of our most frequently asked questions: How to increase review response rate when sending out feedback requests.