Trust in the Finance Industry: What Consumers Expect
Earlier this year, we released our Trust and Brand Management report, a major research report covering the finance industry's priorities for 2018 and going over consumer expectations and preferences.
UPDATE If you missed out on this webinar, don't worry! You can check out the recording of the webinar below!
The report looked at how trust and reputation matters in the finance industry and whether finance companies are aligned with what consumers want. By collecting over 15,000 responses, we were able to understand whether trust and reputation played a part in consumers’ choice of finance companies and services. We were also able to look at what marketing channels consumers found most engaging.
In our upcoming webinar on May 1st 11am EDT/4pm BST, we’re going over some of the major findings of our research report and will have Victoria Sullivan, Marketing Manager of Payability, offer the perspective of a finance company to provide additional insight into the report's findings.
We’ll conclude the presentation with a short playbook finance companies can follow to better align with consumer expectations.
To secure your spot, register below:
Quick eCommerce Tips for the Holiday Season
This article was written by Olivia (Livvy) Marsh, our Customer Marketing Coordinator.
For online retailers, the holiday season is the biggest sales season of the year providing plenty of opportunity to increase traffic, improve conversion rates, and leverage customer feedback. But how can businesses ensure they’re doing all they can to make the most of these opportunities?
Throughout the entire customer journey - from search to sale - there are strategies you can implement to increase site visitors, reduce cart abandonment, and encourage customers to choose your business over the competition.
Circle of Trustpilot: How do I increase my response rate?
Thanks for tuning into the Circle of Trustpilot-- our video blog series brought to you by our Customer Onboarding Team. As the Trustpilot network continues to grow, our goal is to make sure that everyone can optimize the benefits of working with Trustpilot and collecting customer feedback.
Our goal is to provide you with tools, tips, and tricks to best take advantage of our service. Today’s video covers one of our most frequently asked questions: How to increase review response rate when sending out feedback requests.