Review insights

Be an active listener

Uncover hidden customer problems
with artificial intelligence.

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Go deeper than star ratings alone

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Sometimes customer experiences are a mix of good and bad - and a single star rating won’t always give you the full picture.

Review Insights highlights topics within your reviews, and identifies how the customer feels about each of them.

 

 

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Turn Good into Great

See what’s stopping your 4-star reviews from being 5-star reviews so customers can recommend you without reservation.

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Small changes, big impact

Get an overview of where you’re doing well and areas that need attention with a simple heatmap.

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Hear every voice

When reviews pile up, they can be difficult to keep track of. Our intelligent sorting and categorization features make sure important customer experiences don’t slip through the cracks.

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Ramin Vatanparast Trustpilot
Review Insights uses artificial intelligence to handle the heavy lifting of pulling insights from your reviews, highlighting trends and customer pains automatically. Now you can spend your time solving customer issues instead of finding them.
Ramin Vatanparast
CPO, Trustpilot

More than 270,000 businesses have reviews on Trustpilot.

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