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Review Insights

Make data-driven decisions

Dynamic and practical insights delivered by artificial intelligence. Uncover big picture trends within your reviews. Start doing more of what’s working, and less of what’s not.

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Did you know?

Review Insight’s machine learning model gets more intelligent with each review. After analyzing more than 100 million, it delivers some pretty smart insights.

Sentiment Analysis

Zoom in for the big picture

Our AI engine does the heavy lifting to highlight and identify positive, negative, and neutral customer sentiments within your reviews. Gain an understanding of how each aspect of your brand is perceived now and over time with sentiment scores for different topics.

1-Understand how your customers really feel - Review Insights page
Topics

Categorized feedback

Review Insights sorts and categorizes clusters of words and phrases within your reviews into topics, giving you a deep understanding of what your customers are passionate about.

2-Monitor your progress - Review Insights page
Competitor Insights

A leg up on the competition

See how consumers feel about top competitors across key topics, and where you fit in. Discover where you shine, while prioritizing the areas you do better in to get ahead of the competition and stay there.

3-Go from good to great - Review Insights page
Dynamic Insights

Stay on top of the trends

Keep your attention on evolving trends in your reviews — positive and negative. Dynamic Insights front and center make sure you don’t miss any big shifts in your feedback or customer sentiment.

4-Stay on top of the trends - Review Insights page

How it works

1. Collect Reviews

Use our review invitation tools to gather an ongoing stream of reviews from all of your customers, never missing out on feedback.

2. Our AI engine sorts and analyzes your customers’ feedback

Built to save you time and provide more value from your reviews, our ever-learning AI categorizes topics in your reviews and identifies customer sentiment around them.

3. Use your learnings to create better experiences

Dive deeper into your feedback, and discover what your customers are thinking. Validate business decisions and focus on areas that will give your customers what they truly want.

Read how Staysure.co.uk uses an AI to analyze over 4.000 reviews each month.

Read Staysure’s case study

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Want to see which review invitation method is right for you?

Request a demo

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