Review Tagging
Gain real insights from your customers
Break down the big data in your customer feedback to find key insights for your business.
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“By pre-tagging reviews, we were able to see which store customer reviews referred to, allowing us to directly talk to specific stores about how to improve their customer experience.”
Tagging and pre-tagging
Easily segment your reviews
Find key insights for your business with Tags. Tags can track ratings for any topic such as sentiment, vendor, or employee. Simply add a tag to any of your reviews, or add a pre-tag to the review invite so when you receive a review the tag is already included.
Targeted TrustBox
Show the reviews that are most relevant to your customers
Display your tagged reviews in a Targeted TrustBox widget. For example, you could show all your reviews about "delivery” on a checkout page.
Tagging dashboard and export
Find key insights for your business
Filter, analyze, and break down large quantities of customer feedback in an instant. Tagging dashboards compare tags in your Trustpilot Business Account, or you can export the data to analyze in your business intelligence tool.
How it works
1. Pre-tag your review invitations
Create tags to include extra data from your CRM or other systems to your review invitation. When you receive a review, the tag will already be included.
2. Tag your reviews
After you receive a review, you can add additional tags. This makes it easy to segment customer feedback based on the review content.
Golf Experten uses tags to track customer satisfaction across multiple stores, improve customer experience, and change employee behavior for the better.
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