Flag and report reviews

Rest assured your reviews are from real customers

If you see a review that you believe doesn’t meet our guidelines, let us know and we’ll investigate

Get a demo
Features - Flag and respond to reviews - Jumbotron image

Did you know?

Trustpilot’s flagging tools are open to all - both businesses and consumers can flag reviews for investigation.

Report false reviews

Zero tolerance toward fake reviews

On Trustpilot, everyone can flag reviews for investigation. Both companies and consumers can identify what they don’t believe meets our guidelines, and we investigate reports of fraud or misuse of our platform.

Features - Flag and Report Reviews - Report false reviews - Image

Transparent Flagging

Grow the trust in your brand

Transparent Flagging gives insight into what reviews are reported, removed, and put back online so your hard-earned reviews have integrity.

Features - Flag and Report Reviews - Transparent flagging - Image

Find Reviewer tool

Know your reviews are from real customers

Don’t recognize a reviewer? No worries. Use the Find Reviewer tool to connect with the reviewer so you can find out more about their experience and identify or resolve issues.

Features - Flag and Report Reviews - Find reviewer tool - Image

Request reference number

Easily link reviews to a specific order

Sometimes it's difficult to recognize a specific experience from reading a review. Companies can request that people include their order or reference number with the review so it’s easy to confirm their experience and respond to their feedback.

Features - Flag and Report Reviews - Request reference number - Image

How it works

"An open conversation means no censorship and no delays. Trustpilot is for everyone because we believe that’s the best way to deliver an honest and representative view of a company’s customer service."

Ausra Mazutaviciene
Trustpilot Data Protection Officer

Watch the video
Trustpilot Corporate photo - Ausra Mazutaviciene

This may also interest you...

Respond to review-minReply to Reviews

Write back to your customers to thank them, solve issues, and show the world that you genuinely care about your customers. Trustpilot makes it easy to keep up with all your reviews with notification emails and smart integrations.

Read more

Review Invitations-minReview Invitations

Automated review invitation emails and reminders make it easy for your customers to leave feedback so you get tons of new reviews for your business.

Read more

Review Insights-minReview Insights

Finds the trends and insights hidden in your customer reviews with AI and sentiment analysis. Review Insights breaks down the data in your reviews into topics to give you actionable insights for your business.

Read more

Want to know more about flagging reviews or Trustpilot’s guidelines?

Visit our trust site