Manage reviews for stores and branches
Compare customer satisfaction across all your locations. Find your standout performers and areas in need of attention from a single dashboard.
Stand out in local search
Your locations can rank higher in search results, because they're backed by the credibility of a review platform trusted by consumers and businesses around the world.
Did you know? Trustpilot is one of the world's most popular websites - with an Alexa ranking of 347 in July 2021.
Increase sales by showcasing your reviews
Display reviews from all your locations to improve buyers’ confidence and increase conversion rate.
Did you know? 73.6% of Trustpilot visitors say they are more likely to purchase from a website that's displaying Trustpilot reviews on-site.
User management roles
Manage your local teams with ease
Control which features store or branch managers can access on the platform. Grant different levels of access to your teammates within the Trustpilot business app, or limit them to only be able to reply to reviews for a specific location.
See how each location performs
Review and compare customer satisfaction for all your locations. Discover which store is the standout performer, and which ones needs your attention to turn great customer experiences into great reviews.
Send review invitations to your customers after every purchase, and automate the process so there’s no extra work for you.
Respond to reviews
Engage with your customers and show them that you care. Solve issues, answer questions, and show appreciation to and build a long-lasting relationship.
Turn your best reviews into attention-grabbing images fit for every social channel. Our Image Generator will do the designing for you, saving you valuable time and effort.
How it works
1. Add your locations
Upload a CSV file with your company’s physical locations or use our intuitive setup wizard.
2. Set up invitations
Set up automatic invitations or choose the manual method. All invitations automatically include location data, making review collection a seamless process.
The ability to display location-specific star ratings on our web pages help customers feel confident that the location they are planning to rent from has an excellent service record.
Angela Hallberg, marketing manager at Omega Rental Cars