Automate review collection
Tools to automate review collection, freely available for every business, make it easy to reach more customers with invites sent at the perfect moment. Businesses that use them gathered feedback from more customers overall in 2021, including those who’ve had positive experiences (and who might not otherwise have left a review) — resulting in a 15% higher average TrustScore, and 105% more reviews than for those businesses who don’t.
Not all review platforms are created equal
Today’s shoppers know when a business is hiding reviews. That’s why many consumers prefer open review platforms like Trustpilot. When anyone is free to write a review, it creates an honest community built on transparency — and a destination consumers can rely on.