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Customer engagememtRespond to Reviews

Write back to your customers to thank them, solve issues, and show the world that you genuinely care about your customers. Trustpilot makes it easy to keep up with all your reviews with notification emails and smart integrations.

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Trustpilot's flagging functionality
Flag and report reviewsFind Reviewer

Don’t recognize a reviewer? No worries. You can use the Find Reviewer tool to identify the customer and hear more about their experience. We also provide clear guidelines so companies and consumers can report what they believe are false reviews.

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Trustpilot's fraud detection - Platform Safeguards (March 2021)
Platform SafeguardsKeeping Trustpilot reviews Trustworthy

Our custom fraud-detection software and full-time Content Integrity Team help protect your brand and our platform from fake reviews and keep things running smoothly.

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See how others are asking for reviews

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Homebridge Financial streamlines customer engagement with Trustpilot’s Zendesk integration.

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