Intercom - Trustpilot Integration Directory

About Intercom

Intercom is a global AI customer service company that helps businesses provide incredible customer experiences online. Businesses use Intercom to scale high-quality support experiences and free their frontline support team from repetitive work, all while delivering excellent experiences to every customer.

NOTE: The integration is priced at $65/month per connected Trustpilot account, with the fee collected directly by The SaaSy People, third-party developer who built the integration.

Intercom and Trustpilot

Effortlessly manage your Trustpilot reviews without leaving Intercom. This integration seamlessly embeds Trustpilot’s functionality into your Intercom workspace, empowering your business to both automate Trustpilot review invites, as well as respond directly to any new reviews as they're received.

By centralizing customer communication and reputation management, this integration helps businesses save time, increase efficiency, and drive stronger customer relationships. Ensure that reviews are captured at the right moment, turn feedback into actionable insights, and transform unhappy customers into loyal advocates.

Media

Customise when your customers receive Trustpilot review invites

Use custom tags to exclude contacts from receiving review invites

Create email exclusion lists to opt contacts out from receiving review invites

Tailor your custom Trustpilot review invite copy within Intercom

Use cases

Automatically invite customers to leave your business a review on Trustpilot

Create automated triggers within Intercom's customer management platform to ensure you're capturing new reviews from your customers. Invites can be triggered at any key moments of their customer journey, such as when an Intercom conversation closes or a CSAT rating is submitted.

Respond to your Trustpilot reviews from within Intercom

Ensure your customers receive an end-to-end, engaged customer experience by responding to any new reviews they leave your brand on Trustpilot. New reviews can be assigned to your internal team members, empowering your brand to not only engage with and learn from reviews but also deliver best-in-class customer experiences to your customers.