Kustomer is the omnichannel SaaS platform specializing in customer service. It scales to meet the needs of any contact center and business by unifying data from multiple sources and enabling companies to deliver service and support through a single timeline view. Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, Slice, and UNTUCKit.
This integration connects Trustpilot’s review services with Kustomer, allowing your agents to see customer reviews in the timeline. When a customer publishes a review in Trustpilot, this integration will create or update a custom Review object and/or conversation, based on your configuration of the Trustpilot app settings within Kustomer.