SAP Engagement Cloud empowers marketers around the world to create truly personalized omnichannel experiences for their customers whilst delivering key business outcomes.
Never miss an opportunity to collect valuable customer feedback, whether post-purchase or after a customer completes a relevant action. With SAP Engagement Cloud you can develop an automated review collection strategy that works best for you and your customers.
Capture more reviews by creating triggers and events in SAP Engagement Cloud to automatically send your customers a Trustpilot product and/or service review invitation that help to establish your brand’s reputation. For customers in Germany, Switzerland and Austria can use this in conjunction with SAP Engagement Cloud’s double opt-in feature to keep your invitations DSK compliant
New reviews are automatically imported into SAP Engagement Cloud, with the star rating of the service review, or the item IDs and timestamp of the product review added to your SAP Engagement Cloud contact database for further use.
Stay on top of your customer's mind post-purchase by using SAP Engagement Cloud to automate your Trustpilot product and/or service review invitations. Asking for reviews means more reviews, businesses that use automation gather feedback from more customers overall, including those who’ve had positive experiences — resulting in star ratings 15% higher, and 105% more reviews than those who don’t.
Your service review’s star rating, or product review’s item IDs and timestamp are automatically imported and added against your contacts in SAP Engagement Cloud, allowing you to track and refer to this information to make future engagements more personalized and impactful.