Reputation Studio by 1440

Reputation Studio leverages the power of Artificial Intelligence to help companies gain consumer trust by monitoring and responding to reviews from multiple locations, products, and apps from one central dashboard. Using text analytics, Reputation Studio is able to rate each review by customer sentiment which allows your customer service and marketing teams to easily manage reviews that are pertinent to them. Your customer service team will not only cut back on the time it spent sorting through reviews, but they will also be able to respond in real-time when a customer has an issue. Studies show that 66% of people have used social media for customer service now and prefer it over a traditional call center.