Building Trust in Finance
Unleash the power of trust in finance
Show your customers that you are a trusted company in the finance industry and increase sales with help from one of the world’s leading review platforms.Request a demo today
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The changing landscape of Finance
Check out this short webinar and learn why trust is more important than ever:
Is your business collecting consumer insights?
Listening to your customers has never been so paramount for the financial industry.
Consumers are 50% more likely to say that their level of trust in financial services providers has decreased over the last 3 years. This is hugely important because when you’re dealing in finance, you’re likely dealing in relationships.
They’re entering into what could be a multi-year partnership with your company.
How well you listen determines how well you can actually communicate to your audience, build ever-improving experiences, and ultimately improve your bottom line.
Consumer trust and loyalty go hand in hand.
How finance companies can harness the power of user-generated content to build loyalty.
Consumers are 50% more likely to say their level of trust in financial services providers has fallen over the last three years, while just 17% say they trust financial institutions in a time of crisis. Yet, trust is imperative if you expect customers to share potentially sensitive or confidential information with you. So exactly how can finance brands cut through the noise and build trust and loyalty in an increasingly crowded marketplace?
"Getting genuine customer feedback is invaluable... it allows us to showcase the positive experience our customers have had and helps us to establish trust in our brand which is central to being able to build an audience. Understanding exactly what our customers think means that we’re able to develop and refine as we grow."
Mart Abramov, Co-founder and CEO
"The past year was eye-opening for many consumers in terms of their personal finances — and it would've been easy for unethical lenders to cash in on their vulnerability during the pandemic. Instead, we made the decision early on to protect our customers from the worst of the impact. They were deeply appreciative and this shines through in our Trustpilot reviews, helping us attract new customers despite these trying times."
Rachel Morgan, Head of Marketing at Moneyboat
"Trustpilot helps companies cut through the noise and point potential customers and partners to verified customer reviews. It’s incredibly valuable to have a way to show people what the actual customer experience is really like."
Jim Shook, CMO
Just Mortgage Brokers
"Online reviews are massively important for everyone. We have higher quality leads. We get more business and more money coming in. Overall, it’s improved morale and made us better as a company."
Rana Miah, Director