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Google Rich Snippet update: What it means for businesses

Wednesday, September 18, 2019
Google Rich Snippets Update September 2019

On September 16th 2019, Google announced some important changes to the review Rich Snippet guidelines, which are outlined in this Google Webmaster article.

If you're using our SEO Service Review TrustBoxes, or if you have marked up reviews using the Organization or LocalBusiness markup to get Rich Snippet stars in organic search results, this update affects the way your business appears in the search results — read on for more information.

First off, what are Rich Snippet stars?

Rich Snippets are a line of additional information on a search result that can include stars and ratings (which we’ll discuss in this article). They’re usually leveraged by businesses to make certain results stand out in Search Engine Results Pages (SERPs).

If you'd like to find out more, watch this quick video from Google.

Example of Rich Snippet stars in organic search results

Example of Rich Snippet stars

So, what has changed exactly and why does this concern me?

In short, self-serving reviews are no longer eligible for rich snippets. Reviews that can be perceived as “self-serving” aren't in the best interest of users.

What Google calls “self-serving” reviews is when a review about entity A is placed on the website of entity A - either directly in their markup or via an embedded third-party widget.

With this change, Google will not be displaying review-rich results anymore for the LocalBusiness and Organization (and their subtypes) schema types, in cases where the entity being reviewed controls the reviews themselves - regardless of whether the reviews are collected by a third-party platform like Trustpilot.

In the example below, the first three search results demonstrate Rich Snippet stars for the term ‘Surewise reviews’.

After the update, the’s search results will no longer have Rich Snippet stars, but you’ll notice that Surewise’s Trustpilot Profile Page has retained its stars:

rich snippet before after example

What does this mean for your business?

  • This means you'll no longer see Rich Snippet stars in organic search results from service, company, or local reviews coming from your own website.
  • However, any product pages using product reviews are still eligible for Rich Snippet stars.
  • You will still see Rich Snippet stars in search results for your Trustpilot profile page.

The change is in effect as of September 16th, 2019.

Can I get my Rich Snippet stars back?

Unfortunately, there is no way to gain back Rich Snippets from local, service and company reviews in a compliant way with Google’s new Rich Snippet guidelines and regardless of which review source you reference.

However, you can still get rich snippet stars with Product Reviews for your product pages.

Has my Trustpilot company profile page lost its Rich Snippet stars too?

Not at all. As you can see in the examples above and below, these are not impacted by this change and are among the few types of pages that comply with the Google's new Rich Snippet guidelines.

Trustpilot profile pages still have rich snippet stars

As one of the world’s most trusted and powerful review platforms, free and open to all, Trustpilot continues to be a third-party source of credible, authentic, trusted review content.

Does this affect Product Reviews too?

No, this change only affects organization and local review markup and does not include the product markup. Here is an example:

Trustpilot product reviews still get rich snippets

So, what are my best next steps?

  1. Gain Rich Snippet stars for all your product pages by collecting and displaying product reviews.
  2. Ensure you’re collecting reviews on a third-party platform like Trustpilot that can help enhance your reputation in organic search results with a profile page.
  3. On branded Google searches, give your Trustpilot profile page as much visibility as possible. You can do that by enriching your Trustpilot page with consumer-rich friendly content and contact details for support such as your email address or phone number. Finally, we recommend linking to your profile page from your website by adding a TrustBox widget for example. You can also link to it from your social media accounts and posts.
  4. Ensure you qualify for Google Seller Ratings to help build your reputation in your Google text and Shopping Ads.

As a result of this change, we are updating all of our articles, materials, and web pages — in all languages — over the next few weeks. Please bear with us as we manage to get through it all.

We hope this was helpful to you and reach out to us if you have any questions in regards to Trustpilot.

The Trustpilot Team


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