Senior UX Researcher

We’re currently looking for a Senior UX researcher to join our Consumer Team at Trustpilot.

The Consumer team consists of experts in content discovery, personalisation and user engagement. It is the catalyst for changing millions of perceptions about a brand or product so it is our responsibility to bring the most relevant reviews to users throughout their buying experience both online and offline, from consideration to feedback. Our goal is simple: to become the most trusted reviews platform in the world. We will achieve this by being ready and willing to disrupt ourselves through innovation, data and insight and adding product professionals with ambitions that match our own.

In the consumer team you will be responsible for understanding the end users of Trustpilot, and how it can enable them to make better decisions. This will include conducting foundational and directional research across the product, working with different cross-functional feature teams.

As a team, you will frame opportunities, conceptualise, explore and iterate your way to delivering value for the millions of people and businesses using Trustpilot. You will solve challenging and stimulating research problems, as well as identify opportunities to improve our user experience across products.

You will be a key member of the UX Research team, collaborating with two other researchers to increase the impact of your work, building out research operations and supporting other disciplines to conduct their own directional and validation research.

You will also work closely with the wider product design, and design system teams to create a stronger link between understanding user problems and business opportunities in product. This is a great opportunity for an experienced researcher to grow, learn and have an impact at a technology company.

What you’ll be doing:

• Use qualitative & quantitative research techniques to understand our users, represent the customer by being their voice within the company, and work with teams across the business to share insights and enable us to create engaging user experiences. You’ll work on the important here-and-now projects being delivered, as well as some exciting future-thinking projects
• Develop new approaches for solving a problem, using known methods and anticipating problems
• Gather and communicate insights that move your research decisions
• Be instrumental in raising the bar for research and user experience in product development through design feedback sessions and close collaboration with designers, product managers, and engineers across the department
• Collaborate with product designers on processes to gather, distil, communicate, and create actionable knowledge to influence product decisions
• Help other researchers grow by serving as an example, guiding their work directly on projects that you are involved in, and coaching as they grow and improve
• Create well-crafted research proposals that communicate rationale, align stakeholders and teams, and help to clarify scope
• Lead other researchers and designers to build out a coherent experience across user journeys

Who you are:

• 4+ years of UX research experience working on broad and complicated research projects
• Wide-ranging experience in creating novel yet implementable research plans to solve complex issues
• High-quality work that sets the standard for UX research
• Experience working with product roadmaps to plan advanced research and identify gaps in user knowledge as it relates to new features or improvements, and have worked closely with related disciplines on research strategies for complicated studies
• A focus on educating colleagues on UX research practices and methodologies
• Strong case studies displaying your craft and experience with research projects
• A growth mindset and a willingness to own problems, an enthusiasm for building products, and a desire to make things better
• An appreciation of a truly agile and team-oriented approach to product development
• Fluency in English, both written and oral
• Great communication and interpersonal skills

What’s in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and Life Insurance
• Health cash plan, Online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with table tennis, a gaming corner with a Nintendo Wii and VR headsets, coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials."
• Free breakfast and lunch in the office on Tuesdays and Wednesdays along with extra treats throughout the month — think ice cream carts, chocolate fountains and cocktail/mocktail bars, to name a few
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more

Application:

To apply for this position, please submit:

• Your CV
• At least one case study of a real-world UX research project you have worked on
• An optional cover letter telling us why you think you'd be great for this job

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!

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