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Associate Customer Onboarding Manager

London

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way — but there’s still an exciting journey ahead. Join us at the heart of trust.

 

Overview:

We are part of an exploding industry where we have conquered the global market and are growing our UK team. We are looking for a Customer Onboarding Manager for the UK Market to join our Customer Success department in London. Our team plays a crucial role in Trustpilot’s commitment to building trust and transparency between consumers and businesses worldwide.

You will be working hand in hand with the Customer Success Manager in the first six months businesses join Trustpilot. The role requires special attention to delivering optimal implementation in line with our company values and guidelines. Trust is our motto. The goal is to showcase and deliver long-term value to our clients.

It is essential that you have an interest in talking to customers, are a motivated person and have a positive attitude to change and problem-solving. It also requires structure and project management skills. This is mainly a phone-based role, therefore flexibility and an agile approach will be needed.

What you'll be doing:

  • Product adoption management - you will guide businesses in adopting our product
  • Driving optimum adoption of Trustpilot to customers, ensuring commercial success.
  • Portfolio Management
  • Leverages understanding of both sales and product knowledge to identify growth professionally and efficiently
  • Enhanced communication skills
  • Be a Trustpilot ambassador through compelling storytelling to customers and engage efficiently with different audiences
  • Be a Trusted Advisor
  • Building genuine and trustful relationships with our customers by delivering top-notch consultancy support.

Who you are:

  • You have some experience either in E-Commerce, online marketing, SEO/Google AdWords, project management or B2B software.
  • You have some experience in building relationship with multiple stakeholders internally and externally
  • A proven history of demonstrating effective project delivery
  • Adept at finding solutions and challenging the status quo
  • Possess a solid ability to manage tough conversations in a professional and solution-oriented manner
  • Proactive mindset
  • Hard-working - likes working in a fast-paced environment

We offer:

  • A flexible working (2 days in our Central London office along with the opportunity to work from home)
  • Attractive compensation package + bonus
  • 25 days holiday per year, increasing to 28 days after 2 years of employment 
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle-to-work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

#LI-Hybrid #LI-RS1

 

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.