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Head of Enterprise - DACH

Hamburg, Germany

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We’re seeking a Head of Enterprise - DACH to join our management team and drive the growth of both New Business Sales and Customer Success/Account Management for the Enterprise segment in the DACH region. You will have a chance to play a part in shaping Trustpilot’s presence in an important market. You’ll be instrumental in building and mentoring a team, crafting strategies for long-term growth, and building relationships with key stakeholders.

What You’ll Be Doing

  • Build and lead a team of skilled professionals across New Business Sales and Customer Success/Account Management to deliver growth and customer retention in the Enterprise segment.
  • Develop and implement comprehensive strategies tailored to the Enterprise market, ensuring alignment with Trustpilot’s global goals and the specific needs of the DACH region.
  • Recruit, onboard, and develop skilled professionals, promoting a culture of excellence, collaboration, and inclusivity.
  • Manage a team onsite as well as remotely in Hamburg, Berlin, Munich and Copenhagen
  • Act as a trusted advisor to Enterprise customers, identifying issues and opportunities to deliver tailored solutions that maximize value and retention.
  • Collaborate cross-functionally with teams from Pre-Sales, Partnerships, Product, Operations, and Marketing to create a cohesive approach to market growth and customer success.
  • Drive operational excellence by refining processes, ensuring consistent performance, and providing actionable insights to senior leadership.
  • Represent Trustpilot as a significant figure in the Enterprise space, developing relationships with high-profile clients and industry stakeholders.

Who You Are

  • You have 5-10 years of experience overseeing teams in New Business Sales and Customer Success/Account Management in the Enterprise SaaS space.
  • You’re skilled at crafting strategies while also ensuring their effective implementation.
  • You have the ability to understand complex customer needs, build trust, and increase customer satisfaction through innovative solutions.
  • You thrive in cross-functional environments and are focused on ensuring clear communication with stakeholders at all levels.
  • You’re motivated by the opportunity to establish and scale teams in a new location, creating an environment where people can thrive.
  • Fluent in German and proficient in English, enabling seamless communication in the DACH market.

What’s in It for You?

  • A strategic managerial position where you can shape the Enterprise market in DACH.
  • Tailored leadership development programs, including workshops, coaching, and feedback sessions to enhance your skills.
  • Career development opportunities with a clear path for progression and access to our in-house enablement team.
  • Flexible working model: Hybrid working setup with 3 days in the office and 2 days from home.
  • A lucrative commission structure, annual company bonus, and stock options (RSUs).
  • 28 days annual leave plus 2 additional paid volunteering days to support causes you’re passionate about.
  • Monthly benefits including a health cover allowance of €50 and a benefit-in-kind allowance of €44 for expenses like gym memberships, travel, or private healthcare.
  • Access to well-being resources, including the Headspace app and other initiatives to support your mental health.

Still not sure?

We are Open to All, which means we want everyone to see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and are uncertain about meeting all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 67 million monthly active users across the globe, with 127 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and we’re headquartered in Copenhagen, with operations in  Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

 

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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