Salesforce Adoption Manager - 12-Month FTC
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
Trustpilot’s Business Transformation team is seeking a highly skilled and motivated Technical Commercial Trainer to support and elevate the efficiency of our commercial and operations teams. This role requires expertise in Salesforce, Customer Engagement & Sales platforms to deliver effective training programs, provide ongoing support, and enhance user adoption of these tools. You will work closely with cross-functional and commercial teams to ensure the tools are utilised to their full potential, driving productivity and performance across our sales organisation.
What you'll be doing:
- Develop, deliver, and maintain comprehensive training programs for Salesforce and commercial tools tailored to various roles and user groups within the organisation.
- Create engaging materials, including documentation, tutorials, videos, and webinars.
- Conduct onboarding sessions for new hires and ongoing training for existing staff to reinforce best practices.
- Proactively identify user challenges and provide tailored solutions or additional training as needed.
- Champion adoption by sharing best practices and demonstrating the tools’ value to the sales process.
- Partner with the Operational Excellence team and other stakeholders to identify areas for improvement in how tools are used.
- Gather feedback from end users and collaborate with the technology team to implement enhancements and customisation..
- Promote and reinforce data accuracy and hygiene within Salesforce through targeted training and ongoing monitoring.
- Equip users with the knowledge to generate and interpret meaningful reports and dashboards.
- Work closely with sales managers, customer success teams, and operations to align tool training with strategic goals.
- Serve as a liaison between end-users and technical teams to bridge communication and ensure tools meet business needs.
Who you are:
- Proven experience as a trainer, sales operations specialist, or a similar role with deep knowledge of Salesforce and Customer Engagement platforms.
- Strong understanding of sales processes and customer success workflows.
- Excellent communication and presentation skills, with the ability to translate technical concepts into user-friendly terms.
- Proficiency in creating engaging training materials and using digital collaboration tools.
- Analytical mindset with the ability to identify trends and provide actionable insights.
- Strong organisational skills and the ability to manage multiple training initiatives simultaneously.
- Team player with a proactive and problem solving attitude.
- Salesforce Administrator certification or equivalent experience.
- Experience in SaaS or tech-based organisations.
- Familiarity with other sales enablement or CRM tools.
What's in it for you:
- Continuous career development, training, and personalized coaching from our enablement team
- A hybrid working model: 2–3 days in the office, the rest can be remote
- 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
- Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
- Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
- Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
- Paid parental leave
- Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
- Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
- Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
- Employee discounts to restaurants and shops
Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
#LI-Hybrid #LI-KW1
About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.
Any offer of employment for this position will be subject to our standard background checks.