Driving Business Development with Actionable Insights on Customer Experiences

Since 2015, we’ve helped clients in the UK, US, and Denmark unlock the business value of customer reviews – turning unstructured feedback into actionable insights.

By working closely with each client, we tailor our CX insight solutions to the organisation’s structure, systems and strategic priorities, embedding performance management principles: Measureable KPIs, local ownership and simple operating routines that turn feedback into action.

With our unique Trustpilot expertise we help you:

• Understand and manage the key drivers of your customer experience and CX KPIs
• Monitor which locations, teams, products, or suppliers deserve recognition - and where improvements are needed
• Boost sales by turning customer-specific feedback into higher conversions and high-impact sales or referral campaigns
• Recognise and motivate staff by sharing CX success stories in team meetings and across internal comms channels

We provide turnkey solutions – up and running within weeks:

• CX insight and performance management reporting in Tableau and Power BI
• Competitor CX benchmarking
• Integration of CRM/BI data with customer review data
• API tools integrating with Trustpilot features (e.g., review invitations, location reviews, review tagging, widgets and insights)