Partner
CXI Partners
Copenhagen / Capital Region, Denmark
Resources
Specialism
- Conversion Rate Optimisation
- Design & Development
- Reputation Management
Language
- Danish
- English
- German
Locations served
- Australia
- Germany
- Ireland
- New Zealand
- United Kingdom
- United States
About CXI Partners
Driving Business Development with Actionable Insights on Customer Experiences.
Since 2015 we have provided CX insight solutions to clients in the UK, US and Denmark, helping them harvest the business value of customer reviews. By working closely together with each client we customise our insight solutions to fit the distinctive characteristics of each company.
With our unique Trustpilot expertise we help you:
- Understand and manage the drivers of your customer experiences
- Monitor which of your locations, teams, products, suppliers etc. deserve acknowledgement and which that need to improve
- Drive more sales by leveraging topic specific customer phrases to promote your business
We provide turnkey solutions – up and running within weeks:
- CX insights & -performance management reporting in Tableau and Power BI
- Blending your CRM/BI- and customer review data
- Trustpilot API tools incl. development and implementation support (e.g. Location Reviews, Review Tagging, Insights, TrustBoxes, TrustScore Forecasting etc.)
We strive to provide an excellent customer experience and this focus is crucial to the Group’s strategy. Our many years of collaboration with CXI Partners has been instrumental in our continuous efforts to improve our customers’ journey across our website, stores, logistics and support teams. We use insights gained from customer feedback and CXI designed reporting tools to reward colleagues for delivering an excellent customer experience as well as identifying opportunities for improvement.
Media
CXI Report: Actionable Insights
Local CX Management
Intelligent Storytelling: Topic Specific Customer Testimonials