BrandBastion
Monitor, manage and respond to your Trustpilot reviews using BrandBastion’s engagement solution.
Developed by: BrandBastion
Support Email: help@brandbastion.com
About BrandBastion
BrandBastion is a social media management platform that utilizes AI to provide advanced community management solutions. Helping brands to monitor, moderate, and manage online conversations to drive business growth.
BrandBastion and Trustpilot
BrandBastion's Trustpilot integration offers brands a single, streamlined platform to manage, respond to, and leverage customer feedback. Helping them to enhance their customer engagement and gain valuable insights to drive growth and improve online presence.
Users can access all functionality via a single, centralized dashboard. Customize the dashboard to leverage custom alerts, tags and filters to make searching for, responding to, and analyzing reviews easier.
Media
Use cases
- Centralized Review Management
Access and manage all Trustpilot reviews within BrandBastion’s unified dashboard, allowing for seamless tracking and oversight of customer feedback. This centralization simplifies review monitoring and ensures efficient management across all your review sources.
- Simplified Review Responses
Respond to reviews directly within the platform with options to assign reviews, tag, and filter by rating or keywords. Utilize saved replies and AI-generated responses to handle feedback quickly and efficiently, ensuring timely and consistent customer interactions.
- Early Issue Detection
Set up custom notifications for specific ratings or keywords to swiftly identify and address potential issues. By receiving alerts for critical feedback, you can proactively manage customer concerns before they escalate into larger problems.
- Data-Driven Insights
Leverage sentiment breakdowns, word clouds, and language charts to gain a comprehensive understanding of customer feedback and trends. This enables you to make informed decisions for refining your product and tailoring your advertising strategies.