Dixa
Import and respond to your Trustpilot service reviews using Dixa's conversational Customer Service Platform.
Developed by: Dixa
Support Email: friends@dixa.com
About Dixa
Dixa offers businesses a Conversational Service Platform that empowers Customer Service Leaders to deliver best-in-class customer service and customer experiences, driving customer loyalty.
Dixa and Trustpilot
Dixa's Trustpilot integration helps businesses manage, review, and respond to their Trustpilot service reviews all in one place.
When a new review is received, it's treated as a new conversation in Dixa's platform and placed in a designated queue based on the integration settings. This ensures the appropriate team or agent is notified to respond, improving customer engagement and enhancing your brand's reputation while delivering better customer experiences.
Use cases
- Respond seamlessly to your Trustpilot service reviews
Connect your Trustpilot reviews to your Dixa Customer Service Platform and seamlessly respond to and resolve your customers' Trustpilot service reviews from within Dixa, enabling your brand to learn from your customers in real time and deliver best-in-class customer experiences.
- Streamline your customer review management
Within the Dixa Customer Service Platform, you can choose which queue new Trustpilot reviews go to. This helps ensure the right agent or team can quickly and effectively manage and respond to customer reviews, allowing your service team to deliver an efficient, impactful customer experience.