Gnatta

Gnatta is a leading CCaaS solution working with some of the UK’s biggest brands to make their call centres more efficient, and more effective.

Unlike ticket based Helpdesk tools, we have developed an interaction first methodology meaning whenever a customer contacts your brand, across any channel, it will form part of a single conversation automatically grouping related queries together. In addition, Gnatta is completely customisable, from routing through prioritisation to automation, without any coding or development required. This customisation can be made in real time, meaning you're always a step ahead of your queues.

Working with ASOS, OVO Energy, Gymshark and more; we have proven our ability to help brands improve their customer experience whilst also creating efficiency savings of over £1m a year. Our UK-based team are excited to see similar success with your brand.

Using Gnatta, Trustpilot becomes an integrated part of your customer service strategy. With our interaction based approach, we replace old fashioned tickets with a true 360 degree customer view. Your customers' Trustpilot reviews become part of their complete conversation, meaning you can see the full conversation history, understand their experience, and reply to reviews from Gnatta.

With Gnatta, you get additional features to manage your reputation:

• Related public and private conversations, allowing you to see the full cross-channel interaction you've had with your customer
• Automated prioritisation allows you to immediately hone in on customers whose experience was below your usual standard, and proactively turn the situation around
• Full automation, manageable without any code or developer help, allows you to keep your agents focused on the customers who truly need their help

Get in touch for a free trial, for a full 30 days, today.